The Frontier Airlines agents who wouldn’t let a passenger check in and mocked him as he missed his flight have been fired.
The footage — filmed by the passenger and posted to social media on Wednesday, showed two gate agents taunting a man trying to check in at the Frontier Airlines desk.
“I paid for a ticket,” the passenger insisted.
“You didn’t pay $25 for an agent assist fee. Hello? And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight. And you thought you was gonna get on your flight,” the gate agent said to the customer.
“I already bought a ticket!” the man insisted.
Watch:
Frontier Airlines worker refuses to let a man check into his flight, taunts him as he tries rushing so he doesn’t miss his flight.
Man: “I paid for a ticket.”
Worker: “You didn’t pay $25 for an agent assist fee. Hello? And you thought you was gonna get on your flight. And you… pic.twitter.com/A6m3rb1KsO
— Collin Rugg (@CollinRugg) May 7, 2025
The Frontier Agents were promptly fired according to TMZ.
“We are aware of what occurred and have been directly in touch with the customer,” Frontier said in a statement. “The individuals in question, who work for a third party contractor, are no longer associated with the Frontier account.”
Frontier Airlines reimbursed the passenger after he complained.
The passenger bought a $500 ticket on Jet Blue and said he was “never flying this shi**y airline again.”
